Returning Faulty Goods
In the unlikely event that you recieve faulty goods from medical-identity.com, please email us at: info@medical-identity.com within 7 working days with details of the fault. We will reply with detail as to how to return your item.
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As many of our products are personalised, we can only refund your item if the mistake is our own fault. Any information incorrectly entered into the website during the checkout process should be checked closely.
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Any non engraved goods you wish to return and excercise your statutory rights of cancellation must be returned in a salebale condition in its original packaging.
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We will not refund return postage costs, and we request that you send all returned items with recorded delivery and provide us with the tracking information as soon as it has been posted.
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Once we recieve your returned item we will issue a refund withing 14 days. We will of course endeavour to resolve this matter as quickly as possible.
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We will only make a refund payment to the credit / debit card you orginally paid on.
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